JOB & KARRIERE
Online Customer Support – DK / SE / DE
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At BoligPortal we aim to be a valuable part to both landlords and property seekers, offering the best variety, easy access and overview as well as dedicated, empathetic and knowledgeable support and guidance when needed.
• Be empathetic and open-minded towards colleagues and customers alike
• Have strong communication skills and the ability to adapt your guidance to the customer needs
• Have a high work ethic and focus on the details as well as the bigger picture
• Show initiative and adapt general guidelines to targeted solutions
• Work well in a team and take responsibility for the team to reach it’s objectives
• Be flexible in terms of schedule – we plan one month in advance, within the opening hours of Monday-Sunday 9 am – 9 pm
We are currently looking to expand our International support team for all three geographical markets; Denmark, Sweden and Germany. For this reason, we are looking for students who speak Danish, Swedish or German fluently as well as feel comfortable attending international customers in English.
Job offer
Working in our customer support team your main role is helping our customers with their rentals or property search providing technical support and guidance for best practices as well as handling the occasional complaints and frustrations from the customers along the way. Besides the dialogue with customers you will be assigned to different back office tasks such as ensuring the quality of the content on our sites and sharing the feedback provided by the customers with our product team and marketing for further improvement of the services provided.
You will be part of a dedicated team, consisting of both full-time and student employees, ensuring that you are trained well and feel comfortable attending the daily tasks but also that everyone has a variety of assignments rather than being stuck on the phone or chat for the whole day. As the company representative you will have a strong mandate to find the best solution for the customer within the framework of the company guidelines, always with the support of your colleagues in the team in case you need guidance.
Our former and current student employees represent a wide variety of study fields and career goals, but everyone gain experience from performing a real job, with great responsibility, strong communication and technical skills as well as collaboration both within the team and across the organization.
Requirements
We are searching for students on BA- or MA-level with preferably min. 1½ years of your studies remaining, to work aprox. two days / 12-15 hours a week as part of a multilingual team, assigned to the market(s) matching your language skills. We expect you to:
• Be empathetic and open-minded towards colleagues and customers alike
• Have strong communication skills and the ability to adapt your guidance to the customer needs
• Have a high work ethic and focus on the details as well as the bigger picture
• Show initiative and adapt general guidelines to targeted solutions
• Work well in a team and take responsibility for the team to reach it’s objectives
• Be flexible in terms of schedule – we plan one month in advance, within the opening hours of Monday-Sunday 9 am – 9 pm
About us
BoligPortal offers a young and dynamic work environment, where everyone contributes to our overall goals and we share our results and best practices across the organisation. Cross-departmental collaboration is a given and as student worker you are naturally incuded in the communication of plans, challenges and results, providing you with real insights into a successful IT-company.
We motivate each other to do our very best, and while doing so we have lots of fun, we eat lunch together (provided by the company) and we prioritize social events such as a ping-pong match on a break, company football every few weeks, the occasional Friday beer, celebration of outstanding results etc.
Application
Do you want to join us? Then please send your resumé (CV) and an application through the link provided. For any questions you may have before applying, our Chief Customer Officer Malou Lassen may be reached by e-mail mtl@boligportal.dk. The deadline for applying is August 23rd but we will be conducting interviews ongoingly, so don’t hesitate to reach out.
xxxxx
BoligPortal is "Great Place To Work" certified in 2019
- which we are really proud of :-)
Read more about Great Place To Work here
- which we are really proud of :-)
Read more about Great Place To Work here